A Comprehensive SLA – The Key to Uptime

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Essential as installing an automated fuel management system (FMS) may be, how important are site and facility management relative to the FMS?

For a FMS to function properly and continue adding value for operators or fleet owners, the system depends, to a degree, on an effective operation and constant maintenance.

Vehicle and equipment repairs are important as and when they are required. But, as with most systems, a preventative maintenance program is key to ensuring serviceability and up-time.

Surely once an FMS is installed and commissioned, it operates smoothly I hear you say. Well, not really. The up-time, and more importantly, the accuracy of the system relies on all components being serviceable and correctly calibrated.

PetroMan SA deals with these challenges in a collaborative manner.

“As part of our value offering, we insist that a comprehensive Service Level Agreement (SLA) is in place right from the get-go. The SLA which addresses all aspects of preventative maintenance, repairs and upgrades, “says Dirk Neethling, Business Development Manager at PetroMan South Africa.

“PetroMan’s installation and commissioning process includes the implementation of dedicated training programs for all users including drivers, operators, supervisors and managers. This ensures that the system is operated correctly and, together with scheduled maintenance, means that the system adds value in real-time, all the time.

PetroMan SA has made it their purpose to develop world-class hydrocarbon management systems that are both cost-effective and user-friendly. As an OEM, PetroMan SA markets its unique fuel management solutions under the PetroMan® brand, providing meticulous, real-time, measuring, and reporting that allows clients to intricately control hydrocarbon quality and usage. PetroMan SA continually develops and implements robust and up-to-date hardware and software platforms and has supplied FMS solutions to the mining sector, across Africa, since the 1990s.

For world-class asset optimization solutions visit www.petroman.global


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